CODE OF PRACTICE Of Kazakhstan Association of Educational Agents
We are the members of "Kazakhstan Association of educational agents" (KAEA), recognizing the independence and value of each company - individual member of the association and respecting its right to defend their opinion, different from other members of the Association voluntarily accept the obligation to adhere in our activities to the following main terms set out in this Code of Practice.
The mission of the Kazakhstan Association of educational agents is Professionalism, reliability, ethnicity.
In order to fulfill its mission, acting under the Charter, the Association adopts this Code of Practice
SECTION I. General Provisions of the Code of Practice of the members of the Kazakhstan Association of educational agents
1.1.1 Principles of the members of KAEA are regulated by the requirements of the Republic of Kazakhstan legislation, the Charter of KAEA at "18" October 2005, as well as the norms of the present Code.
1.1.2. Association members are guided by the following principles of ethics:
• Bona fides
1.1.3. Observance of the main provisions of the Code of Practice provides the opportunity and the right of each member of KAEA to respect, trust and support in the professional activities of all organizations participating in the association.
1.1.4. Observance of the rules described in this Code of KAEA is mandatory for all members of the Association.
1.2. Relations with Customers
1.2.1. Agencies- members of the Association and their staff are competent and professional, providing quality services, acting in the interests of the client.
1.2.2. Members of the Association undertake to ensure the confidentiality of information received from the client.
1.2.3. All questions related to clients dissatisfaction with the quality of consulting are solved within the agency, if it is not possible it is done in accordance with the legislation of Kazakhstan.
1.2.4. In considering the issues not regulated by the legislation of the Republic of Kazakhstan and within the competence of the educational programs provider partners, the Agency may ask experts engaged by the Association.
1.2.5. If it is necessary to place the information about the customer (online, social media, media) for commercial purposes: advertising, marketing, news, the agency requests a written authorization from the client.
1.2.6. In its work, the Agencies and their employees exhibit the highest respect to the life, health and personality of the customer (student).
1.3. In relations with Partners the KAEA members undertake to:
1.3.1. strictly abide by contractual obligations, contributing to the creation and maintenance of a high business reputation of the Association.
1.3.2. improve their skills and update information of the partners in order to provide high-quality, accurate and up to date information.
1.3.3. Comply with the principles of fair competition, acting in the client's best interest.
1.4. In relations with fellow members of the Association the KAEA members undertake to:
1.4.1. Compete in good faith and base solely on the objective merits of the activities of the Agency, on mutual respect of competing parties, comply with the rules of conduct common to all members of the Association, refusing from questionable business practices and competition.
1.4.2. Not publicly express the assessment of the members of the Association and to participate in the expert procedures on the evaluation of any of the members of the Association without the prior consent of the Association.
1.4.3. Prevent the spread of unverified information, as on the members of the Association, as the other companies operating in the field of educational consulting.
1.4.4. Support any constructive relationship among the agencies- members of the Association, joint projects and joint activities, if it is not contrary to the basic interests of the organization.
1.4.5. Build relationships among the members of the Association on respect, trust, tact and goodwill.
1.4.6. Refrain from direct proposals for the transition to work to the agency employees - members of the Association without prior notice to the Head of the Agency who is the current employer of the employee. In the case of hiring a consultant from the company – a member of the Association, it is not allowed to use the experience accumulated of the customer base on a former place.
1.4.7. Be the most correct in the assessment of the overall activities in the case of successive conducting the Client with another agency - a member of the Association.
1.4.8. Report a case of unfair competition among the members of the Association to the appropriate association, which should make similar precedents in the general discussion of the members of the Association.
1.4.9. Strive to resolve conflicts between agencies - members of the Association within the Association itself
1.5. In regard to the Association the members of the KAEA undertake to:
1.5.1. Fulfill their obligations to the Association.
1.5.2. Foster a positive public opinion about the Association
1.5.3. Do not speak to the media on behalf of the Association and / or its members’ opinions that do not reflect a single point of view of the Association's members.
1.5.4. Do not take any actions as a result of which the professional reputation of colleagues in the Association may suffer.
SECTION II. Consequences of violating the code of ethics<
2.1. Violation of the Code of Practice is the basis for inclusion in the agenda of the next (extraordinary) meeting of the members of the Association the question of the violation of this Code by a member of the Association.
2.2. Violation of the Code of Practice by a member of the Association of more than 2 times may result in a decision on his exclusion from the Association.
2.3. Agencies Customers - members of the Association entitle to apply with claims to the management of the Association about unfair behavior of Association members and are guaranteed to obtain the rapid and objective response (opinion of the Ethics Committee).
SECTION III. Final part
3.1 The members of the Association, certainly, accept the Charter and Code of Ethics.
3.2 The members of the Association undertake to promote the above principles and ethical standards in the framework of professional activities
3.3 Amendments to the Code of Practice shall be made on the basis of the General Meeting of the Association.